Nikkhiel Verma ( Nikhil Verma )

Software & Service Sales Solution Manager

• Successfully promoted and sold professional services, including Digital Operations, AI & Gen-AI driven Huawei software solutions like AUTIN and SmartCare (CEM), to drive business expansion.
• Crafts tailored sales proposals within tight deadlines by analyzing customer service needs and defining software and services scope within customer RFQ/RFI.
• Crafted high-confidence estimates with risk buffers, leveraging expertise in bench strength, talent sourcing, pipeline projections, and delivery models (Agile/Hybrid) to inform strategic decision-making.
• Experienced in providing end-to-end solutions across Managed Services, Implementation Services, Customer Support Services, Spare Part Management Services, Key Event Assurance Services, Data Center Solutions, and SaaS software product line.
• Offered tailored services solutions, including standard pricing, solution descriptions, and Statements of Compliance, to meet client needs and expectations.
• Spearheaded technical bid management for diverse projects, successfully integrating Radio, transport, and Core technologies to drive business outcomes.
• Streamlined team collaboration to ensure timely completion of critical deliverables, including BoQ's, SoC's, and solution documents.
• Coordinated bid management efforts to guarantee strict compliance with RFP/RFI timelines and collaborated with stakeholders from product, services, delivery, contract, and pricing domains.
• Developed and implemented comprehensive risk analysis and mitigation plans within 6 months, resulting in a 30% reduction in bid process risks.
• Provided strategic support in RFP/RFQ preparation, bid evaluation, and vendor selection, resulting in 15% cost savings through competitive bidding within 6 months.
• Spearheaded the rollout of reverse auctions for telecom services, driving a 15-20% decrease in procurement costs through targeted supplier pricing negotiations and maintaining strict adherence to SLAs within a 6-month timeframe.
• Lead high-stakes client presentations, solution demos, and RFP responses, ensuring seamless alignment between technical capabilities and business needs, resulting in a significant increase in deal closures.
• Led the development of innovative presales solutions, including customized SOWs, compliance checklists, and technical narratives, which enhanced presales performance by 40% within a year.
• Facilitated effective stakeholder engagement through structured communication, ensuring seamless alignment of business needs with technical feasibility and resulting in a 40% improvement in proposal win rates.
• Directed on-site project delivery in Qatar, Bahrain, and Kuwait, ensuring seamless execution and timely completion.

ITSM Manager

• Spearheaded ITSM process improvement initiatives, driving strategic enhancements to the Incident, Problem, Change, Release, and Configuration Management processes.
• Ensured timely delivery of contractual SLA's and KPI's through seamless handshake execution.
• Achieved significant alignment with ITSM process policies and procedures through effective communication and collaboration with customers.
• Utilized ITSM processes to proactively track and analyze customer network performance against established KPIs and SLAs, resulting in improved efficiency.
• Facilitated monthly discussions with customers to review SLA and KPI performance and identify action items.

Services Pre-sales Solution Manager

• Led the development and customization of services solutions, driving sales growth and client satisfaction for esteemed clients.
• Effectively coordinated the creation and submission of RFPs, RFIs, and RFQs for Huawei Services Portfolio, encompassing Warranty, AMC, Spare Part Management, Managed Services, and Training initiatives.
• Developed and implemented a customer-centric approach to analyze and understand detailed requirements, resulting in a 25% increase in win rate within 6 months.
• Collaborated with cross-functional teams to design and implement a tailored solution that optimized value delivery while adhering to budget, timeline, and market constraints.
• Proactively cultivated and executed business development strategies for Huawei's Customer Services and Learning Services Solutions in India, addressing both proactive and reactive market demands.
• Conducted strategic reviews with Sr. Management to inform pursuit strategy, optimize solution design, and mitigate risk.
• Developed and implemented Contract Quality & SOW Improvement strategies to elevate service contract performance.
• Spearheaded the creation of customer-focused solutions and warranty/AMC management strategies for Huawei ICT products within Huawei India BU.
• Proven expertise in interpreting Customer Service SOWs, Service Level Agreements (SLAs), and associated penalties.
• Played a pivotal role in crafting inputs for MSA sections related to SLA/SOW.
• Ensured timely AMC closures for Indian Telecom accounts, leveraging meticulous sales forecasting and calculation expertise.
• In-depth understanding of ICT industry product lines and infrastructure, including Wireless, Wireline, Core, Datacom, IT, and Data Centers.

Network Support Engineer

• Provided expert technical assistance to customers experiencing issues with DWDM transmission equipment, U2000 Server/Client, and BITS product line, achieving high first-call resolution rates.
• Provided expert support for software up-gradation and patch installation on DWDM nodes, U2000NMS Server/Client, and BITS product line within a fast-paced environment.
• Trained and certified subordinates as U2000 NMS and BITS specialists, ensuring seamless execution of complex network operations.
• Gained proficiency in DWDM/NMS technology and led the IDEA DWDM PAN India project, achieving timely and efficient installation and commissioning of DWDM Mux systems, resulting in enhanced network performance.

Lean Six Sigma White Belt

Credential ID : y7bFzHtSXH

Six Sigma White Belt

Credential ID : YrciJT9u8G

PRINCE2® 6th Edition Practitioner in Project Management

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

PRINCE2® 6th Edition Foundation in Project Management

Credential ID : GR656180420NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

ITIL V3 Foundation

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

Graduation

Completed 4 Years of Graduation in the field of 'Computer Science' from Punjab Technical University.