Nikkhiel Verma ( Nikhil Verma )

Service & Software Sales Solution Manager

• Responsible to upsell professional services like Digital Operations, AI & Gen-AI driven Huawei software service (SaaS) solutions like AUTIN, SmartCare(CEM) etc.
• Understands RFQ/RFI requirements to define Services & Software scope for preparing effective sales proposal as a response to customer requirements.
• Defines and document technical solution, responds to technical sections of tenders, and offer Statement of Compliance, Configuration BOQ, standard pricing and solution description writing.
• Spearheads as Technical Stream Lead/Bid Manager across various complex cases involving several technologies such as Radio, MW, Transport/IP, IT etc.
• Ensures effective inter-alia team coordination for deliverables such as BoQ’s, SoC’s, solution documents etc.
• Ensures complete adherence to timelines as specified in the RFP/RFI with all key stake holders such as services team, technical team, pricing and contract
• Prime for holding critical reviews during the bid process, work on risk analysis and possible mitigation strategy.
• Negotiates service part of commercial contract with customer assure to fulfill customer’s request maintaining benefit of the company and achieve service contract sign-off.
• Maintains a good relationship with customer and implement presales activities like workshops, clarifications, bidding support with customer’s operational and commercial leads to promote service sales.
• Involved in account analysis to understand customer pain points and work out to find solution to mitigate or resolve such problem.
• Responsible for service business unit goals: Sales order, business profitability and contract quality enhancement.
• To develop long term customer relationship to ensure business negotiations are done in smooth way & customer trusts our organization.

ITSM Manager

• Responsible for leading and managing ITSM process improvement efforts and overseeing the performance and execution of designated ITSM process portfolio (Incident, Problem, Change, Release, and Configuration Management.)
• Responsible in handshake for delivery fulfilment of contractual SLA’s and KPI’s.
• Monitoring of overall performance of Customer's Network proactively against target KPI's and SLA's through ITSM.
• Lead operational reviews with Weekly/Monthly meeting with customer for SLA’s/KPI’s fulfilment discussion & action points.

Services Pre-sales Solution Manager

• Responsible for Sales, Solution development & Customization of Services Solution for esteemed Clients.
• Efficiently handle RFP's/RFIs/RFQ's including SoW/SoC/Proposal development pertaining to Huawei Services Portfolio (Warranty/AMC/Spare Part Management/Managed Services/Training).
• Analyze and understand customer's detailed requirements in order to develop the optimum win strategy and associated appropriate level of response in order to successfully bid and win contract.
• Involvement with Technical, Sales & Delivery team to develop a competitive & cost-effective solution that maximizes value to the customer and considers constraints such as budget, timelines, local market, and meeting customer requirements.
• Responsible for proactive & reactive business development of Huawei Customer Services & Learning Services Solutions in India.
• Effectively drive internal reviews with Sr. Management on pursuit strategy, solution design, risk analysis etc.
• Responsible for Contract Quality & SOW Improvement of service contracts.
• Responsible under Huawei India BU in developing customer service solutions and managing Warranty/AMC of Huawei ICT products.
• Good understanding of Customer Service SOW, Service level (SLAs), Penalties, contracts/assets.
• Key contributor in providing inputs to relevant sections in MSA related to SLA/SOW etc.
• Accountable for closing annual AMC’s within specified timeline; meticulously provide AMC Sales projection & Calculation for Indian Telecom accounts to Account Teams before expiration of Warranty / AMC Renewal.
• Sound knowledge on ICT industry product lines & infrastructure (Wireless, Wireline, Core, Datacom, IT, Data Centers etc.)

Network Support Engineer

• Got trained in DWDM/NMS technology and supported IDEA DWDM PAN India project for installation & commissioning of DWDM products.
• Directed efforts as an optical N/W Support Engineer; responsible for troubleshooting customer issues related to DWDM transmission equipment’s/ U2000 Server/Client and BITS products.
• Effectively served as support specialist in software up-gradation/patch installation on DWDM nodes/ U2000NMS Server/Client and BITS products.
• Served as a U2000 NMS and BITS expert and trained subordinates/colleagues for the same.

PRINCE2® 6th Edition Practitioner in Project Management

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

PRINCE2® 6th Edition Foundation in Project Management

Credential ID : GR656180420NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

ITIL V3 Foundation

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

Graduation

Completed 4 Years of Graduation in the field of 'Computer Science' from Punjab Technical University.