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Nikkhiel Verma ( Nikhil Verma )
Software & Services Pre-Sales/Sales Solution Manager

Nikkhiel Verma

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Sincere, Competent, Goal-oriented ITIL® & Prince2® certified professional having 13+ Years of experience in the field of ICT Industry Software & Services with around 10 years of experience as ‘Services Solution Presales & Sales Manager’. In my last job assignment, I’ve spearheaded efforts as ‘Service & Software Sales Solution Manager’ with Huawei Technologies, Qatar.

  • Proactive and customer focused professional with demonstrated skills in streamlining business by designing win-win solutions to generate high value propositions for the customers.
  • Deft at addressing operational issues, ability to conceptualize and roll out innovative operational strategies to drive business operations in the backdrop of competitive business scenario.
  • Excellent Relationship Management skills combined with strong business acumen and planning skills with the ability to conceive profitable and efficient solutions utilizing technology.

What I Do

RFP/RFI/RFQ Handling

• Efficiently Handle RFPs/RFIs/RFQs including SoW/Proposal development. • Analyze and understand customer's detailed requirements in order to develop the optimum win strategy and associated appropriate level of response in order to successfully bid and win contract. • Involvement with Technical, Sales & Delivery team to develop a competitive & cost-effective solution that maximizes value to the customer and considers constraints such as budget, timelines, local market, and meeting customer requirements. • Effectively drive internal reviews with Sr. Management on pursuit strategy, solution design, risk analysis etc.

Business Development

• Take the lead in local ecosystem development: Assess and develop market opportunities and competitive landscape for products and services. Develop business models to capture market opportunities and validate with relevant parties. • Identification, development and management of new business leads: Identification of commercial opportunities & service synergies, to build and present solutions, building solid relationships and negotiating contracts to a successful closure. • Drive Profit Growth: Managing the end to end sales cycle, pitch client-led solutions and build realistic and actionable commercial proposals in order to grow our profit margins results. • Project management and Coordination: Act as the primary point-of-contact for day-to-day presales business operations. Communicate the progress of development projects internally and externally; develop performance metrics and milestones that enable internal and external parties to assess progress and achieve targets.

Proposal Management

• Manage the proposal production process to ensure all proposals are polished and make an impact. This includes: technical writing, editing, coordinating, designing and producing proposals in accordance with best practices, client expectations, and company’s guidelines. • Collaborate with internal stakeholders and leaders during each RFI/RFP to manage and maintain the bid schedule, develop content and source material for submissions. • Proactively monitor bid opportunities through all portals to ensure continued growth of sales pipeline. • Develop and manage the SharePoint site and bid library to ensure all documents are updated as necessary.

Team Management

· Recruit, train, lead, motivate, develop and manage the performance of direct reports. · Lead the team by example and integrating the Organisation’s core values into every day mindset and speech. · Create demands, SoWs and complete necessary project documentation/internal forecasting activities · Liaise with partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties. · Act as a point of contact for the team in connection with any work related concerns or issues. · Ensure that all the team comply with the security and company policies. · Develop and agree personal development plans for all direct reports. · Complete the yearly performance reviews for direct reports. · Ad-hoc initiatives and projects as required by the business.

Testimonials

Software & Services Pre-Sales/Sales Solution Manager

Nikkhiel Verma

Click To View Resume Online

Sincere, Competent, Goal-oriented ITIL® & Prince2® certified professional having 13+ Years of experience in the field of ICT Industry Software & Services with around 10 years of experience as ‘Services Solution Presales & Sales Manager’. In my last job assignment, I’ve spearheaded efforts as ‘Service & Software Sales Solution Manager’ with Huawei Technologies, Qatar.

  • Proactive and customer focused professional with demonstrated skills in streamlining business by designing win-win solutions to generate high value propositions for the customers.
  • Deft at addressing operational issues, ability to conceptualize and roll out innovative operational strategies to drive business operations in the backdrop of competitive business scenario.
  • Excellent Relationship Management skills combined with strong business acumen and planning skills with the ability to conceive profitable and efficient solutions utilizing technology.

Experience

June 2021 - September 2024
Huawei Technologies, Qatar

Software & Service Sales Solution Manager

  • Successfully promoted and sold professional services, including Digital Operations, AI & Gen-AI driven Huawei software solutions like AUTIN and SmartCare (CEM), to drive business expansion.
  • Crafts tailored sales proposals within tight deadlines by analyzing customer service needs and defining software and services scope within customer RFQ/RFI.
  • Crafted high-confidence estimates with risk buffers, leveraging expertise in bench strength, talent sourcing, pipeline projections, and delivery models (Agile/Hybrid) to inform strategic decision-making.
  • Experienced in providing end-to-end solutions across Managed Services, Implementation Services, Customer Support Services, Spare Part Management Services, Key Event Assurance Services, Data Center Solutions, and SaaS software product line.
  • Offered tailored services solutions, including standard pricing, solution descriptions, and Statements of Compliance, to meet client needs and expectations.
  • Spearheaded technical bid management for diverse projects, successfully integrating Radio, transport, and Core technologies to drive business outcomes.
  • Streamlined team collaboration to ensure timely completion of critical deliverables, including BoQ's, SoC's, and solution documents.
  • Coordinated bid management efforts to guarantee strict compliance with RFP/RFI timelines and collaborated with stakeholders from product, services, delivery, contract, and pricing domains.
  • Developed and implemented comprehensive risk analysis and mitigation plans within 6 months, resulting in a 30% reduction in bid process risks.
  • Provided strategic support in RFP/RFQ preparation, bid evaluation, and vendor selection, resulting in 15% cost savings through competitive bidding within 6 months.
  • Spearheaded the rollout of reverse auctions for telecom services, driving a 15-20% decrease in procurement costs through targeted supplier pricing negotiations and maintaining strict adherence to SLAs within a 6-month timeframe.
  • Lead high-stakes client presentations, solution demos, and RFP responses, ensuring seamless alignment between technical capabilities and business needs, resulting in a significant increase in deal closures.
  • Led the development of innovative presales solutions, including customized SOWs, compliance checklists, and technical narratives, which enhanced presales performance by 40% within a year.
  • Facilitated effective stakeholder engagement through structured communication, ensuring seamless alignment of business needs with technical feasibility and resulting in a 40% improvement in proposal win rates.
  • Directed on-site project delivery in Qatar, Bahrain, and Kuwait, ensuring seamless execution and timely completion.

June 2020 - May 2021
Huawei Technologies, India

ITSM Manager

  • Spearheaded ITSM process improvement initiatives, driving strategic enhancements to the Incident, Problem, Change, Release, and Configuration Management processes.
  • Ensured timely delivery of contractual SLA's and KPI's through seamless handshake execution.
  • Achieved significant alignment with ITSM process policies and procedures through effective communication and collaboration with customers.
  • Utilized ITSM processes to proactively track and analyze customer network performance against established KPIs and SLAs, resulting in improved efficiency.
  • Facilitated monthly discussions with customers to review SLA and KPI performance and identify action items.

Nov 2013 - June 2020
Huawei Telecommunications, India

Services Pre-sales Solution Manager

  • Led the development and customization of services solutions, driving sales growth and client satisfaction for esteemed clients.
  • Effectively coordinated the creation and submission of RFPs, RFIs, and RFQs for Huawei Services Portfolio, encompassing Warranty, AMC, Spare Part Management, Managed Services, and Training initiatives.
  • Developed and implemented a customer-centric approach to analyze and understand detailed requirements, resulting in a 25% increase in win rate within 6 months.
  • Collaborated with cross-functional teams to design and implement a tailored solution that optimized value delivery while adhering to budget, timeline, and market constraints.
  • Proactively cultivated and executed business development strategies for Huawei's Customer Services and Learning Services Solutions in India, addressing both proactive and reactive market demands.
  • Conducted strategic reviews with Sr. Management to inform pursuit strategy, optimize solution design, and mitigate risk.
  • Developed and implemented Contract Quality & SOW Improvement strategies to elevate service contract performance.
  • Spearheaded the creation of customer-focused solutions and warranty/AMC management strategies for Huawei ICT products within Huawei India BU.
  • Proven expertise in interpreting Customer Service SOWs, Service Level Agreements (SLAs), and associated penalties.
  • Played a pivotal role in crafting inputs for MSA sections related to SLA/SOW.
  • Ensured timely AMC closures for Indian Telecom accounts, leveraging meticulous sales forecasting and calculation expertise.
  • In-depth understanding of ICT industry product lines and infrastructure, including Wireless, Wireline, Core, Datacom, IT, and Data Centers.

Apr 2011 - Nov 2013
Huawei Telecommunications, India

Network Support Engineer

  • Provided expert technical assistance to customers experiencing issues with DWDM transmission equipment, U2000 Server/Client, and BITS product line, achieving high first-call resolution rates.
  • Provided expert support for software up-gradation and patch installation on DWDM nodes, U2000NMS Server/Client, and BITS product line within a fast-paced environment.
  • Trained and certified subordinates as U2000 NMS and BITS specialists, ensuring seamless execution of complex network operations.
  • Gained proficiency in DWDM/NMS technology and led the IDEA DWDM PAN India project, achieving timely and efficient installation and commissioning of DWDM Mux systems, resulting in enhanced network performance.

Certification

2025
The Council for Six Sigma Certification (CSSC)

Lean Six Sigma White Belt

Credential ID : y7bFzHtSXH

2025
The Council for Six Sigma Certification (CSSC)

Six Sigma White Belt

Credential ID : YrciJT9u8G

2020
AXELOS Global Best Practice

PRINCE2® 6th Edition Practitioner in Project Management

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

2020
AXELOS Global Best Practice

PRINCE2® 6th Edition Foundation in Project Management

Credential ID : GR656180420NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

2017
AXELOS Global Best Practice

ITIL V3 Foundation

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

Education

2010
B. Tech, Computer Science

Graduation

Completed 4 Years of Graduation in the field of 'Computer Science' from Punjab Technical University.

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