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Nikkhiel Verma ( Nikhil Verma )
Service & Software Sales Solution Manager

Nikkhiel Verma

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Sincere, Competent, Goal-oriented ITIL® & Prince2® certified professional having 13+ Years of experience in the field of ICT Industry Services with around 9 years of experience as ‘Services Solution Presales & Sales Manager’, currently spearheading efforts as ‘Service & Software Sales Solution Manager’ with Huawei Technologies, Qatar.

  • Proactive and customer focused professional with demonstrated skills in streamlining business by designing win-win solutions to generate high value propositions for the customers.
  • Deft at addressing operational issues, ability to conceptualize and roll out innovative operational strategies to drive business operations in the backdrop of competitive business scenario.
  • Excellent Relationship Management skills combined with strong business acumen and planning skills with the ability to conceive profitable and efficient solutions utilizing technology.

What I Do

RFP/RFI/RFQ Handling

• Efficiently Handle RFPs/RFIs/RFQs including SoW/Proposal development. • Analyze and understand customer's detailed requirements in order to develop the optimum win strategy and associated appropriate level of response in order to successfully bid and win contract. • Involvement with Technical, Sales & Delivery team to develop a competitive & cost-effective solution that maximizes value to the customer and considers constraints such as budget, timelines, local market, and meeting customer requirements. • Effectively drive internal reviews with Sr. Management on pursuit strategy, solution design, risk analysis etc.

Business Development

• Take the lead in local ecosystem development: Assess and develop market opportunities and competitive landscape for products and services. Develop business models to capture market opportunities and validate with relevant parties. • Identification, development and management of new business leads: Identification of commercial opportunities & service synergies, to build and present solutions, building solid relationships and negotiating contracts to a successful closure. • Drive Profit Growth: Managing the end to end sales cycle, pitch client-led solutions and build realistic and actionable commercial proposals in order to grow our profit margins results. • Project management and Coordination: Act as the primary point-of-contact for day-to-day presales business operations. Communicate the progress of development projects internally and externally; develop performance metrics and milestones that enable internal and external parties to assess progress and achieve targets.

Proposal Management

• Manage the proposal production process to ensure all proposals are polished and make an impact. This includes: technical writing, editing, coordinating, designing and producing proposals in accordance with best practices, client expectations, and company’s guidelines. • Collaborate with internal stakeholders and leaders during each RFI/RFP to manage and maintain the bid schedule, develop content and source material for submissions. • Proactively monitor bid opportunities through all portals to ensure continued growth of sales pipeline. • Develop and manage the SharePoint site and bid library to ensure all documents are updated as necessary.

Team Management

· Recruit, train, lead, motivate, develop and manage the performance of direct reports. · Lead the team by example and integrating the Organisation’s core values into every day mindset and speech. · Create demands, SoWs and complete necessary project documentation/internal forecasting activities · Liaise with partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties. · Act as a point of contact for the team in connection with any work related concerns or issues. · Ensure that all the team comply with the security and company policies. · Develop and agree personal development plans for all direct reports. · Complete the yearly performance reviews for direct reports. · Ad-hoc initiatives and projects as required by the business.

Testimonials

Service & Software Sales Solution Manager

Nikkhiel Verma

Click To View Resume Online

Sincere, Competent, Goal-oriented ITIL® & Prince2® certified professional having 13+ Years of experience in the field of ICT Industry Services with around 9 years of experience as ‘Services Solution Presales & Sales Manager’, currently spearheading efforts as ‘Service & Software Sales Solution Manager’ with Huawei Technologies, Qatar.

  • Proactive and customer focused professional with demonstrated skills in streamlining business by designing win-win solutions to generate high value propositions for the customers.
  • Deft at addressing operational issues, ability to conceptualize and roll out innovative operational strategies to drive business operations in the backdrop of competitive business scenario.
  • Excellent Relationship Management skills combined with strong business acumen and planning skills with the ability to conceive profitable and efficient solutions utilizing technology.

Experience

June 2021 - Current
Huawei Technologies, Qatar

Service & Software Sales Solution Manager

  • Responsible to upsell professional services like Digital Operations, AI & Gen-AI driven Huawei software service (SaaS) solutions like AUTIN, SmartCare(CEM) etc.
  • Understands RFQ/RFI requirements to define Services & Software scope for preparing effective sales proposal as a response to customer requirements.
  • Defines and document technical solution, responds to technical sections of tenders, and offer Statement of Compliance, Configuration BOQ, standard pricing and solution description writing.
  • Spearheads as Technical Stream Lead/Bid Manager across various complex cases involving several technologies such as Radio, MW, Transport/IP, IT etc.
  • Ensures effective inter-alia team coordination for deliverables such as BoQ’s, SoC’s, solution documents etc.
  • Ensures complete adherence to timelines as specified in the RFP/RFI with all key stake holders such as services team, technical team, pricing and contract
  • Prime for holding critical reviews during the bid process, work on risk analysis and possible mitigation strategy.
  • Negotiates service part of commercial contract with customer assure to fulfill customer’s request maintaining benefit of the company and achieve service contract sign-off.
  • Maintains a good relationship with customer and implement presales activities like workshops, clarifications, bidding support with customer’s operational and commercial leads to promote service sales.
  • Involved in account analysis to understand customer pain points and work out to find solution to mitigate or resolve such problem.
  • Responsible for service business unit goals: Sales order, business profitability and contract quality enhancement.
  • To develop long term customer relationship to ensure business negotiations are done in smooth way & customer trusts our organization.

June 2020 - May 2021
Huawei Technologies, India

ITSM Manager

  • Responsible for leading and managing ITSM process improvement efforts and overseeing the performance and execution of designated ITSM process portfolio (Incident, Problem, Change, Release, and Configuration Management.)
  • Responsible in handshake for delivery fulfilment of contractual SLA’s and KPI’s.
  • Monitoring of overall performance of Customer's Network proactively against target KPI's and SLA's through ITSM.
  • Lead operational reviews with Weekly/Monthly meeting with customer for SLA’s/KPI’s fulfilment discussion & action points.

Nov 2013 - June 2020
Huawei Telecommunications, India

Services Pre-sales Solution Manager

  • Responsible for Sales, Solution development & Customization of Services Solution for esteemed Clients.
  • Efficiently handle RFP's/RFIs/RFQ's including SoW/SoC/Proposal development pertaining to Huawei Services Portfolio (Warranty/AMC/Spare Part Management/Managed Services/Training).
  • Analyze and understand customer's detailed requirements in order to develop the optimum win strategy and associated appropriate level of response in order to successfully bid and win contract.
  • Involvement with Technical, Sales & Delivery team to develop a competitive & cost-effective solution that maximizes value to the customer and considers constraints such as budget, timelines, local market, and meeting customer requirements.
  • Responsible for proactive & reactive business development of Huawei Customer Services & Learning Services Solutions in India.
  • Effectively drive internal reviews with Sr. Management on pursuit strategy, solution design, risk analysis etc.
  • Responsible for Contract Quality & SOW Improvement of service contracts.
  • Responsible under Huawei India BU in developing customer service solutions and managing Warranty/AMC of Huawei ICT products.
  • Good understanding of Customer Service SOW, Service level (SLAs), Penalties, contracts/assets.
  • Key contributor in providing inputs to relevant sections in MSA related to SLA/SOW etc.
  • Accountable for closing annual AMC’s within specified timeline; meticulously provide AMC Sales projection & Calculation for Indian Telecom accounts to Account Teams before expiration of Warranty / AMC Renewal.
  • Sound knowledge on ICT industry product lines & infrastructure (Wireless, Wireline, Core, Datacom, IT, Data Centers etc.)

Apr 2011 - Nov 2013
Huawei Telecommunications, India

Network Support Engineer

  • Got trained in DWDM/NMS technology and supported IDEA DWDM PAN India project for installation & commissioning of DWDM products.
  • Directed efforts as an optical N/W Support Engineer; responsible for troubleshooting customer issues related to DWDM transmission equipment’s/ U2000 Server/Client and BITS products.
  • Effectively served as support specialist in software up-gradation/patch installation on DWDM nodes/ U2000NMS Server/Client and BITS products.
  • Served as a U2000 NMS and BITS expert and trained subordinates/colleagues for the same.

Certification

2020
AXELOS Global Best Practice

PRINCE2® 6th Edition Practitioner in Project Management

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

2020
AXELOS Global Best Practice

PRINCE2® 6th Edition Foundation in Project Management

Credential ID : GR656180420NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

2017
AXELOS Global Best Practice

ITIL V3 Foundation

Credential ID : GR657080046NV

Credential URL : https://www.peoplecert.org/for-corporations/certificate-verification-service

Education

2010
B. Tech, Computer Science

Graduation

Completed 4 Years of Graduation in the field of 'Computer Science' from Punjab Technical University.

Contact

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